raft Account & Payment FAQ
Users of raft ask recurring questions about account setup, payment methods, game categories, bonus terms, data security, support response times, account rules, and bank transfers. These topics cover the most common entry points — from opening an account through deposit, gameplay, withdrawal, and account care. This FAQ page answers those questions directly, so you understand how raft operates before you create an account.
This page resolves practical questions about registration, KYC verification, deposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and Virtual Account transfers, game offerings, bonus conditions, account security, support availability, multi-account policy, and bank partner details. If your question is not addressed here, our support team is available during business hours via in-app chat or email.
For legal and jurisdiction information, consult our Legal Notice page, which explains service availability by territory and your responsibility to verify local law compliance. For detailed terms and conditions — including account closure, dispute resolution, and game fairness — see our Terms of UseFor privacy practices and how we collect, store, and protect your personal data, read our Privacy Policy
Common question topics
- Account and registrationhow to open a raft account, KYC verification requirements, password recovery, account eligibility
- Payments and transactionsdeposit methods, withdrawal options, bank partner support, typical processing times
- Games and offersgame categories available on raft, bonus terms and conditions, game fairness
- Security and supportpersonal data protection, support response windows, account rules, multi-account policy
Bonus terms on raft vary by offer and are always published clearly when you open an account or visit our promotions section. We do not advertise fixed bonus amounts; instead, we describe offers in generic terms such as "a new-customer welcome offer" or "an attractive bonus package." Any bonus offer carries terms — such as minimum deposit requirements, playthrough conditions, game restrictions, or time limits — which we disclose before you accept the offer. We recommend reading the full terms before claiming any bonus. If you have questions about a specific offer, contact our support team for clarification.
No. We do not permit one person to maintain multiple accounts on raft. If we detect duplicate or linked accounts operated by the same user, we reserve the right to close all accounts involved and forfeit any associated balances. To verify account uniqueness, we collect and verify personal identification documents (national ID, passport, driver's license) and residential address during KYC verification. This process is mandatory and helps us prevent fraud and comply with financial regulations. If you accidentally open a second account, contact our support team immediately to close it before funds are added.
Payments and transactions
Deposit ranges vary depending on your chosen payment method. E-wallet deposits via DANA, e-wallet, mobile banking, local payment, and online payment typically support transactions from a lower minimum (check your payment provider's limits) up to a per-transaction maximum set by the wallet provider. Virtual Account transfers (e-wallet, mobile banking, local payment, online payment) have different minimums and maximums; we recommend verifying limits with your bank before initiating a transfer. Deposits via e-wallet also follow provider-specific thresholds. Minimum and maximum amounts are displayed in the deposit form at the time you select a payment method. If you have questions about limits for your specific method, contact our support team.
Yes. We at raft support Virtual Account deposits and withdrawals via mobile banking, local payment, online payment, and e-wallet. When you select Virtual Account as your deposit method, we generate a unique account number for your chosen bank. Transfer funds from your personal bank account to that Virtual Account number; the deposit is credited to your raft balance once the bank confirms the transfer, typically within one business day. Withdrawals to mobile banking, local payment, online payment, or e-wallet accounts are processed after fraud verification and standard review windows. During bank holidays such as Idul Fitri, Idul Adha, or Imlek, processing may extend slightly due to reduced bank staff.
Our support team responds to account, deposit, and withdrawal queries within 48 business hours. For urgent issues — such as a disputed transaction or account access problem — contact us via in-app chat during business hours for faster assistance. Email inquiries are reviewed and answered within two business days. Response times may extend slightly during weekends or public holidays. If you do not receive a response within the stated window, reply to your original message or contact us via an alternative channel (chat or email, whichever you did not use initially).
Games and offers
raft offers a broad range of game categories. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and many others. Live-dealer tables feature blackjack, roulette, baccarat, and Dragon Tiger with real dealers and multiple camera angles. Sports markets cover football tournaments — Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League — plus other sports like MotoGP and badminton. We also offer esports markets for Mobile Legends, Free Fire, and PUBG Mobile. The full game library is accessible after you deposit and log in; you can browse games by category from your raft account dashboard.
Security and support
We at raft protect personal information through multiple security layers. All connections between your device and our servers are encrypted using SSL/TLS protocols — the same encryption banks use for online transactions. Your password is stored using one-way cryptographic hashing; we cannot view your original password. Account data — name, identity documents, bank details — is stored in encrypted form and accessed only by authorised staff. We do not sell your personal data to third parties for marketing. We comply with financial-sector data-protection standards and undergo quarterly security audits by independent third parties. For full details, see our Privacy Policy