raftBrand & Platform Overview

Platform security layers

We at raft implement multiple security layers to protect your account and payment information. Every connection between your device and our servers is encrypted using SSL/TLS protocols — the same encryption standard used by banks. This encryption is automatic and transparent; you do not need to enable it. Your account password is stored using one-way hashing, a cryptographic method that ensures even our staff cannot view your original password. If you forget your password, we send a secure reset link to your registered email or phone; we never transmit passwords in plaintext. Two-factor authentication adds an additional security layer: when enabled, logging in from a new device requires a one-time verification code sent to your email or SMS. This prevents unauthorized access even if someone obtains your password through phishing or data breach elsewhere. Our account security workflow includes automatic session timeouts — after subject to verification of inactivity, you are logged out, protecting your account if you leave your phone unattended. We monitor account activity in real time, flagging suspicious patterns such as multiple failed login attempts, unusually large withdrawals, or logins from unexpected geographic locations. If we detect anomalies, we contact you immediately to verify the activity is legitimate. Your payment data (credit card details, e-wallet account numbers, bank accounts) are never stored on your device; we use tokenisation to store only a reference ID. Our data centres employ 24/7 physical security, redundant power supplies, automated backups, and disaster recovery protocols. Your account data is never lost due to hardware failure or natural disaster. We undergo quarterly security audits by independent third-party firms; audit reports are available upon request to our compliance team.

Game fairness and RTP

Games on raft fall into two categories: RNG-driven games (slots like Aviator, Sweet Bonanza) and live-dealer games (blackjack, roulette, baccarat). RNG-driven games use a certified Random Number Generator audited monthly by independent testing firms; audit reports are available upon request. RNG fairness means that each spin outcome is statistically independent — results of previous spins have zero influence on future ones. We publish the Return to Player (RTP) percentage for each RNG game, representing the theoretical long-term payout rate across all players. RTP is calculated over millions of spins and applies across the entire player base, not individual sessions. In the short term, players may experience significant variance — streaks of losses or wins that deviate from published RTP — which is statistically normal and expected. We do not adjust or manipulate individual spins to meet daily quotas, punish frequent winners, or favour new players. Each spin outcome is determined by our RNG algorithm without human intervention. Live-dealer games (blackjack, roulette) operate differently: outcomes depend on physical card dealing or ball physics, not software algorithms. However, fairness is ensured through real-time video streaming, which allows you to observe the entire dealing process. Our dealers work in compliance with gaming regulations and undergo regular training and background checks. Blackjack payouts follow standard casino rules (21 pays 1.5:1, regular wins pay 1:1). Roulette wheels are inspected regularly for balance and wear. All games are audited for compliance with published rules and payout structures.

KYC verification process

Know Your Customer (KYC) verification is required by financial regulations in all jurisdictions where we operate. When you register on raft, we collect your full legal name, date of birth, and residential address. To unlock deposit and withdrawal privileges, you must submit a government-issued identity document — a national ID card, passport, or driver's licence. We also request a recent utility bill (electricity, water, or internet bill dated within the last three months) to verify your residential address and confirm identity. Our compliance team reviews documents manually; typical review time is one business day, though peak periods may extend to two days. Documents must be clear, in focus, and display all relevant information (name, date of birth, issue date, expiry date, issuing authority). We accept digital photographs or scanned PDFs. Once verified, your account is flagged as "KYC complete," and you can deposit and withdraw funds without further documentation, unless you request changes to your account details (name, address). We store your documents in encrypted form and never share them with third parties without your explicit written consent, except where required by law enforcement or financial regulators. If a document is rejected — for example, if it is expired or unclear — we notify you immediately with specific feedback and give you an opportunity to resubmit. Some jurisdictions may require additional verification for large withdrawal requests, such as video-call verification or proof of source of funds. If applicable to your account, our support team will guide you through these steps.

User feedback and review channels

We at raft actively encourage players to share feedback about our platform, games, and services. Reviews can be posted via your account dashboard after you complete a session; they are moderated to remove spam and abusive content, but genuine feedback — positive or negative — is published and visible to other players. When reading reviews from other players, consider their experience level and timeframe. A new player unfamiliar with how randomness works in short-term gaming sessions may rate a slot game lower after experiencing early bad luck; this does not reflect the game's fairness or our platform's quality. A long-time player's review carries more weight because it reflects hundreds or thousands of hands or spins, bringing their assessment closer to published RTP and actual game performance. We do not fabricate reviews, pay players to post positive comments, or artificially suppress negative feedback. We welcome honest third-party assessment from independent review websites. If you encounter a problem during gameplay — such as a connection drop mid-session, a missing balance update, or a disputed transaction outcome — contact our support team immediately with as much detail as possible: your account ID, the game name, the time of the issue, and your device/connection type. Our team investigates every complaint and provides a resolution or explanation within 48 hours. Our complaint resolution rate exceeds non-specific info, meaning most issues are resolved to the player's satisfaction or through appropriate remediation if a system error is confirmed. You can submit feedback via our FAQ page, through in-app chat, or by emailing our support team directly.